I found this on lifehack.org. I think I could come up with a list of things that would drive my customers crazy. Could you?
http://www.lifehack.org/articles/management/how-to-drive-a-customer-crazy.html
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I've been in industrial customer service since 1989 and in the chemical industry since 1996. This is my repository for useful information. I only add entries occasionally, but "Noteworthy Blogging" is updated all of the time.
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Noteworthy Blogging
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