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Customer Service Guy

I've been in industrial customer service since 1989 and in the chemical industry since 1996. This is my repository for useful information. I only add entries occasionally, but "Noteworthy Blogging" is updated all of the time.

Friday, July 13, 2007

The Simple Truth of Service

Anyone who is in any way involved in customer service should see this.

(Thanks to CustomerAreAlways)
Posted by Bill at 6:42 AM
Labels: inspiration

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      • rememberthemilk.com
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Books That Have Helped Me

  • Phone Power
  • The Elements of Style
  • Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
  • The Goal
  • A Complaint is a Gift

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