This is a story that is several years old, but still worthwhile reading. It is the story of a very bad experience two guys had at a hotel in Houston and the Powerpoint they created and distributed.
If you have Powerpoint or a Powerpoint viewer, you can find see an actual copy here:
It is a true tale. The Snopes entry confirming it has the backstory, other details, and a link to a non-powerpoint presentation that you can view (but use Internet Explorer if you do).
Saturday, December 09, 2006
Complaints are bad, right? Well, they are because someone is not happy about something. However, complaints are gifts because a customer is giving us an opportunity to take corrective action. This book (and the related 62 page booklet) discuss the value of complaints, how different kinds of customers respond to how a complaint is (or isn't) resolved and how to create a positive team culture in regard to complaints. The books should be available from major booksellers as well as directly from TMI (see links).