Do I Want to Do This For a Living?

Sometimes I start to think of incoming calls as interruptions. Sometimes I don't FEEL like being helpful or solving problems (my own or someone else's). Sometimes I don't FEEL like taking the extra step.

I ask myself the question, "Do I want to do this for a living?". That question puts things in perspective. Maybe one day the answer will be "no" and I will have to plan an exit strategy. So far, the answer has always been "yes".

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless by Jeffrey Gitomer

A few years ago everyone in my department received a copy of this book. I read it and it really had an impact. Gitomer is a sales trainer, but he has keen insights on what good customer service is and why it is so very important. The book comes with little cards that have some of his quotes and lists (lots of each). I usually keep one posted in a frame on my desk, switching them out from time to time.

I don't collect books about customer service. I do it for a living and think most books on the subject are not worth owning. This one is a keeper.

If you go to amazon.com you will see more details about this book and more reasons why to get it.